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Imperial Productions & Distribution Inc Architectural Products

 

 Imperial Productions®

 Freight, Packaging & Customs

 Frequently asked Questions

 

 

 

 

 

 

 

 Fast Track on this Page

 How to Calculate Freight 

  Depot Pickups

  Freight Rates   Crating
  Where we Ship to  Border Issues & Freight Security
  Shipping Methods:   Columns   Moldings   Domes  

 

 

 Imperial Productions®                                

 Calculate Freight on a Product to Your Home or Business

  

 1) Find a Product on our Shop

 2) Add it to the Cart

 3) Input your Address and Zip/Postal Code

 

 The system will calculate your Freight

 

 For multiple orders for consolidated freight send us a request by email

 to sales@imperialproduction.com

 

 If you do not want freight to your home or business simply select Pickup in Toronto

 

 

 

  Imperial Productions®  

 Depot Pickup vs Home, Site or Warehouse delivery

  

 You can pick up goods from multiple depots in North America or a logistic depot such as a

 Fedex or UPS warehouses to save money.  Some goods ship factory direct to you

 

 Always remember that for depot pickups, all wood crated goods require you to bring a regulation

 truck at truck bay heights with a pump truck on the van or truck itself 

 

 Remember if you delay in picking up from a warehouse longer than 24 hours you might be charged

 for storage fees or redirection to a holding warehouse which  is not part of your quoted freight costs,

 thus an extra fee will be levied.

 

 It is your responsibility to load your own vehicles. Imperial's staff is not authorized to touch your car,

 truck or van.   Any products attached to the roof of your vehicles is your responsibility

 If it does not fit rent a van or have us freight it to you. 

 

 Pick Up Location Details

 

 

 

 

  Imperial Productions®                                

 How we Ship and what you pay for            

  

 Imperial Productions and Distribution Inc co-ordinates freight for our clients.  We make a huge

 attempt at finding the most reliable freight carriers at fair and economical freight rates.

 

 We only use trusted secure and vetted freight carriers that have insurance on the architectural

 products we ship. All quotes include both freight, border clearance papers, expert packaging and

 insurance for delivery. All products shipped require a signature on receipt.

 

 Deliveries are made directly to job sites or specified transshipment depots as per request

 We ship to commercial buildings and homes nationally and internationally.

 

 Shipments can be courier, LTL or Full containers

 

  For international shipments our expert brokers clear your goods so that you do not have to be

 concerned with border issues.   Local taxes are your responsibility

 

 

 

 

  Imperial Productions®  

 How Freight Rates are Calculated                

    

 Our freight brokers find the least expensive reliable carriers for you

 

 Dimensional Weight and Freight Rates

 Always remember that freight is based on dimensional weight, not just the size and real weight

 of the crate or package is. 

 

 Dimensional weight is all about the concept of a ton of feathers vs a ton of lead.

 Obviously the ton of feathers is huge while the ton of lead is small.  

 

 So when calculating the volumetric weight it is priced with the following formula

 ( Length x Weight x Height ) divided by 139.  

  

 You must specify at the time of your quote if you need the following which engages extra charges

    a) Notification and appointments for delivery times

    b) Residential vs warehouse delivery

    c) Tailgate or assistance from the driver 

 

  Redirection:  Once goods have left our depots you cannot redirect products or order extra services

  from the freight carrier without immediately informing Imperial and paying for the extra service.  

  All carriers are instructed not to take direction from the consignee.

  

  Any freight changes will be charged to the client immediately prior to delivery.

 

 

 

  Imperial Productions®  

 Insurance & Freight Damage

    

  All freight is shipped with freight insurance against damage during transport. 

  Photographs are taken of the goods, the number of goods, the packaging with measurements

 

  Freight Claims for Goods Damaged or Lost in Transit:

 All sales are EXW warehouse

 All items are inspected & photographed prior to shipping

 When the carrier accepts product, all risk reverts to the purchaser

 Imperial is not responsible for any damage that incurs in transit, concealed or otherwise or delays

 caused by the carrier.

 

 All goods should be unpacked and inspected immediately upon receipt.  Any and all damages should

 be noted on the Bill of Lading when product is delivered. If the client gives the transportation

 company a clear receipt for goods received that have been damaged or lost in transit, the client

 does so at their own risk and expense.

 

 All claims are with the freight carrier not Imperial

 For most freight carriers, claims must be made within 8 working days.

 If an order is refused, all transit & storage fees are the responsibility of the client.

 All charges from the carrier will be immediately charged to the client's credit card for the

 duration of the storage.

 

 

 

  Imperial Productions® 

 Security and Safe Transport & Fraud Protection

  

  quality secure shipping and packing

 

 

  Imperial Productions and Distribution Inc is a trusted reseller and CPAT

  compliant.  Shipments go from New York and Toronto with all necessary

  paperwork.  All goods are inspected by us, photographed, measured and

  weighed prior to shipping.    Any goods can be stopped by border security

  or domestic security anywhere anytime.  

 

  All products are photographed for quantities and content 

  This proves to you what we shipped to you with counts of the items 

  Photographs with measurements ensure the size confirmation of the

  crate for the trucking company verification of size.

 

 

    

 

 

 

  Imperial Productions® 

 Where we Ship to  

  

 Imperial ships to 16 countries by courier, ship, and truck.

 Shipments go factory direct or from depots in Toronto, Halifax New York, Chicago and Miami with all

 necessary  paperwork.   Courier direct, 3 day or next day are available as per the courier's

 freight schedules, terms and conditions.

 

  * Caribbean & South America shipments from Miami

  * European shipments leave from Halifax by Ship

  * Far East via Vancouver or LA

 

 

 

  Imperial Productions® 

 How we Pack Columns                                                                        

  

   Imperial Productions takes special care for column shipping.  Wood columns are

  all separately packaged in sonotubes with the ends secured with wood plates for

  buffers to prevent damage.  Some columns go by Common courier others are

  put on skids for truck shipment. 

 

    

 

 

 

  Imperial Productions® 

 How we Pack Domes                                   

    

   Domes are usually segmented and each segment is packed

   in isolation for safe shipping.

 

  Domes must be wood crated and require truck freight.

 

  Domes are never shipped by

  courier as they will arrive damaged.  

 

 

 

  Imperial Productions® 

 How we Pack Moldings                                

  

  Most mouldings under 8 feet can ship by common courier

  We pack these mouldings in bubble wrap and sometimes add chipboard to keep them

  stiff to avoid bending breakage

 

  Items like GRG-PlasterTM tends to be more fragile than metal products.  We take extra care

  in bubble wrapping each piece and though isolation method packing, build wood

  crates for the goods.  see below

 

   

 

 

 

 

  Imperial Productions® 

 How we Pack all Large Items                          

  

  All products are wrapped and placed in a wood frame crate made on skids.

  Finally chipboard is placed around the frame with "do not stack" and fragile signs

  applied   All crates must be moved on a pump truck  with the receiving truck having

  their own pump truck on board - do not send vans to pickup crates from any depot.

 

      

 

 

 

  How to Order Products  1-800-399-7585     416-264-6096  

  email: sales@imperialproductions.com

  Imperial's Sales Policy   Imperials Privacy Policy   Imperial's Website Disclaimer  Imperial's homeland security protocols  click here for trade registry program

  * All Prices & specifications in this website subject to change without notice

  * Prices are net, Freight, Taxes & Duties charged where applicable otherwise client is responsible for remittance

  * Measurements are approximate only, Final Product may vary from this website

   COPYRIGHT  MRDCI Martin Richards Design and Contracting Inc, Martin Richards DesignTM 

     and Imperial Productions®                                                        Feb 2018  all rights reserved

   Last Update  MAY-22   payment by MC/Visa with signed merchant sales draft